Patient Access Representative

Competitive Pay, dependent on years of experience

Start Date:

Within 2 weeks

Training: 30–60 days onsite, then hybrid schedule

• Call center or high-volume inbound/outbound call experience
• Strong communication skills, phone presence, and customer service
• Preferred: scheduling or insurance verification experience

• Mix of inbound and outbound calls
• Appointment scheduling and insurance verification

One of Insight Global's largest pediatric health system clients is seeking a Patient Access Representative to support a centralized call center environment. This role plays a critical part in delivering a high-quality patient experience by serving as the first point of contact for patients via inbound and outbound calls. The Patient Access Representative is responsible for scheduling patient appointments, coordinating follow-up visits, and verifying insurance eligibility while accurately collecting and documenting required patient information.

This position also provides patients with clear and professional information regarding services, providers, and appointment details, ensuring a seamless access and registration process. In addition to call handling, the role includes general administrative duties related to patient access and registration. A strong phone presence, attention to detail, and professionalism are essential, as representatives are expected to manage a high call volume while maintaining excellent customer service standards.

This is a long-term, contract-to-hire opportunity offering strong training, competitive benefits, and growth potential within a respected healthcare organization.