Customer Service Representative
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-08-08
Listing for:
Collabera
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Title:
Customer Service Representative
Location:
Jacksonville, FL Duration: 11 months Pay Range: $19-$21 Position Summary Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer-sponsored benefit plans. The team provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to, filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.
Key Responsibilities Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients. Manage risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying and escalating potential risks.
Navigate through multiple applications and tools to understand policies and procedures, gain clarity on various products and services, research issues, and resolve client account concerns. Display passion, commitment, and deliver an experience that improves customers' financial lives. Training Schedule Monday through Friday 9:00 AM – 5:30 PM EST After training, employees will transition to the shift selected at the time of offer.
Available Shifts (EST) Monday, Tuesday, Wednesday & Saturday: 6:00 AM – 4:30 PM Monday, Thursday, Friday & Saturday: 6:00 AM – 4:30 PM Monday, Tuesday, Friday & Saturday: 8:00 AM – 6:30 PM Monday, Tuesday, Wednesday & Saturday: 8:00 AM – 6:30 PM Monday, Thursday, Friday & Saturday: 9:00 AM – 7:30 PM Monday, Tuesday, Wednesday & Saturday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Saturday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Saturday: 10:00 AM – 8:30 PM Monday, Tuesday, Friday & Saturday: 10:30 AM – 9:00 PM Monday, Thursday, Friday & Sunday: 6:00 AM – 4:30 PM Monday, Wednesday, Thursday & Sunday: 6:00 AM – 4:30 PM Monday, Tuesday, Wednesday & Sunday: 8:00 AM – 6:30 PM Monday, Wednesday, Thursday & Sunday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Sunday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Sunday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Sunday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Sunday: 10:30 AM – 9:00 PM
Required Qualifications Minimum 2 years of customer service experience. Strong attendance and reliability are essential. Ability to navigate between multiple screens and systems while keeping clients engaged and accurately documenting information. Proficiency with MS Outlook, Word, and PowerPoint. Ability to work effectively in a fast-paced, high-call-volume, constantly changing call center environment. Strong communication skills, grammar, and the ability to communicate professionally with management, peers, and clients.
Excellent customer service skills with the ability to resolve and de-escalate difficult situations respectfully and professionally. Positive attitude with a willingness to receive coaching and continuously improve. Ability to handle confidential and sensitive information responsibly. Self-motivated, ambitious, and dependable. Important Expectations Professional business casual attire is required, including during interviews. Attendance and punctuality are critical. Employees must follow the proper call-out procedures and communicate with supervisors appropriately.
It is recommended not to schedule time off during the training period. Candidates must be able to work in a virtual setting while onsite during training. Personal items such as blankets should not be brought to the workplace. Cell phone usage is limited to designated areas and approved times. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time ,…
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