Renewals Team Lead & Customer Experience Champion
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-08-22
Listing for:
Brightway Insurance
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Brightway Insurance in Jacksonville, FL is seeking a seasoned Customer Service Team Lead to oversee daily operations of a busy Engagement Center. You will lead a team of insurance professionals handling inquiries from customers, agents and carriers by phone and email, and drive service improvements.
The role requires 4–6 years in customer service with at least 2 years managing a team, strong Microsoft Office skills, and a willingness to mentor others.
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