Senior Manager, Client Learning & Adoption; R

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The Senior Manager, Client Learning & Adoption is responsible for leading a global team that designs, delivers, and scales client learning, adoption, and enablement programs that help customers realize value from Dun & Bradstreet solutions. This role supports the evolution of the Client Learning & Adoption function to align with Dun & Bradstreet's digital-first customer strategy, including workflow-integrated, self-service, and AI-enabled experiences.

This role partners closely with Customer Success, Product, Sales, Onboarding, Marketing, Customer Service, and Change Management stakeholders to deliver scalable learning pathways, certification programs, localized content, and adoption initiatives that improve customer engagement, product utilization, and business outcomes. This role also supports customer and frontline team enablement associated with major customer-facing initiatives and platform enhancements.

• Lead the evolution of the Client Learning & Adoption function, expanding team capabilities and scalable adoption programs that support Dun & Bradstreet's digital-first customer strategy.
• Manage and develop a global team responsible for client learning, onboarding, adoption, enablement, certification, and customer education programs.
• Support and execute learning and adoption strategies that help customers realize value from digital, workflow-integrated, and AI-enabled solutions.
• Design, implement, and optimize learning management systems, structured learning pathways, certification programs, and scalable educational experiences.
• Partner with Change Management and Communications leaders to support the client and Customer Success enablement components of major customer-facing initiatives, ensuring customers and frontline teams have the learning resources and adoption support needed for successful adoption.
• Support the global transition to a unified client experience by aligning learning content, adoption resources, and enablement programs across platforms and regions.
• Develop and deliver global learning content in localized languages and formats to provide consistent, high-quality education at scale.
• Partner with Customer Success leaders to identify adoption barriers, learning opportunities, and enablement needs that improve customer outcomes, product utilization, and value realization.
• Establish and monitor adoption success metrics including product utilization, learning engagement, certification completion, and customer adoption outcomes.
• Leverage adoption, engagement, workflow, and learning analytics to evaluate program effectiveness and drive continuous improvement.
• Develop scalable self-service adoption models including customer communities, knowledge assets, digital learning experiences, and enablement resources.
• Evaluate and implement AI-enabled learning experiences, digital assistants, guided workflows, and automation capabilities that improve customer engagement and scalability.
• Build strong partnerships across Customer Success, Sales, Product, Marketing, Customer Service, Enablement, and other key stakeholder groups.
• Coach and develop employees, fostering capabilities in digital learning, adoption strategy, localization, analytics, operational excellence, and customer enablement.
• Monitor team performance against service, quality, adoption, customer satisfaction, and operational objectives.
• Additional duties as assigned.

• Bachelor's degree in Business, Education, Customer Success, Communications, Organizational Development, Marketing, or a related discipline required
• 8+ years of experience in customer success, customer education, enablement, learning and…