Logistics Specialist

Logistics Specialist

The Logistics Specialist supports customers and internal teams by managing logistics-related inquiries, coordinating trucking activities, and ensuring accurate documentation for imports and exports. This role handles customer communication across phone, email, and in-person channels while maintaining detailed records and reports to support efficient logistics operations.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions, providing professional and timely support.
• Manage customer accounts by monitoring requests, updating information, and ensuring accurate follow-through on all logistics activities.
• Provide accurate information about services, including logistics and trucking capabilities, and address customer concerns effectively.
• Collaborate with internal departments to facilitate timely and satisfactory resolutions to customer issues and service requests.
• Maintain detailed records of customer interactions, transactions, and logistics activities in an organized and accurate manner.
• Perform data entry tasks related to logistics, customer information, and documentation, ensuring completeness and accuracy.
• Prepare, review, and maintain reports related to logistics operations, customer service activities, and performance metrics.
• Support import and export processes by managing documentation and ensuring proper document handling and storage.
• Use email correspondence and customer service software to manage communications and track open issues through to resolution.
• Utilize Microsoft Office, including Excel, to create, update, and analyze documents, spreadsheets, and reports.
• Assist with documentation management for logistics operations, ensuring all records are properly organized and accessible.
• Contribute to a positive and collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.

Essential Skills

• At least 1 year of office-related administrative or customer service experience.
• A minimum of 6 months of logistics or trucking knowledge.
• Proven experience in a customer service role, handling inbound and outbound calls and email correspondence.
• Strong customer service skills with the ability to handle inquiries professionally and effectively.
• Experience with inbound calls, outbound calls, and managing multiple communication channels.
• Proficiency in email correspondence, including clear written communication and timely responses.
• Proficiency with Microsoft Office products, including Excel, for data entry, reporting, and documentation.
• Experience with data entry and maintaining accurate records and reports.
• Familiarity with logistics operations, trucking coordination, and related processes.
• Experience working with reports, including creating, updating, and interpreting data.
• Proficiency in using customer service software and tools to manage interactions and track issues.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage documentation and records in a structured and organized manner.

Job Type & Location

This is a Contract to Hire position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long-term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Jacksonville, FL.

Final date to receive applications

This position is anticipated to close on Sep 8, 2026.