Call Queue Specialist
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-09-05
Listing for:
Global Channel Managementinc
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
About the job Call Queue Specialist
Call Queue Specialist needs 3 years experience
Call Queue Specialist requires:
Call queue management
Experience collecting and organizing documentation
Ability to navigate title Excel:
Creation of Pivot Tables, basic filtering of reports
Call Queue Specialist duties:
Call queue management
Title transfer support
Prepared documentation
monitoring call quality and evaluating agent performance
identifying pain points and friction in the customer experience.
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