Personal Lines Customer Service Representative

Personal Lines Customer Service Representative

Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department, which consists of three teams:
Sales, Quoting Specialists, and Customer Service Representatives. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.

• Salary Range
  : $50,000 - $65,000 annually
• Incentives
  : 20% commission on any account rounding and new business brought into the agency
• Benefits
  :
  Comprehensive medical, dental, and vision insurance
• Professional Development
  :
  Access to a dedicated Learning and Development department for career growth and advancement

• Handle all aspects of policy servicing, including policy changes, endorsements, and renewals
• Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums
• Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences
• Identify opportunities for account rounding and cross-selling to enhance client coverage
• Maintain accurate records and documentation in the agency management system

• Licenses/Designations
  :
  Property & Casualty (P&C) license required
• Experience
  :
  Minimum of 2 years in a similar role; candidates with experience at NJM are highly preferred
• Technical Skills
  :
  Familiarity with Epic software is a significant advantage but not mandatory
• Work Schedule
  :
  Hybrid role with in-office presence required on Tuesday, Wednesday, and Thursday
• Soft Skills
  :
  Strong communication, organizational, and problem-solving abilities

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