Fleet Dispatcher; On-Site

Job Type: Full time

Exempt/Non Exempt: Hourly

Location: On site at 1876 Everlee Road, Jacksonville, FL 32216

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and report/document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members/customers, when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less‑tenured dispatchers as necessary.

Required

• High school diploma or equivalent (GED).
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in‑person interactions.
• Ability to work effectively in a fast‑paced environment.

Preferred

• Knowledge of policies and procedures (service benefits) relative to emergency road service.
• Reading and comprehending various Customer Care service tools (e.g., manuals, work models, etc.).
• Experience dispatching calls.
• Call center environment experience.

Works in a temperature‑controlled office environment. Irregular hours in a 24x7 operation.

Compensation

• Hourly rates starting at $20.00 to $21.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time‑and‑a‑half.
• Shift differentials: 5% premium for hours worked between 5:00 PM‑11:00 PM; 10% premium between 11:00 PM‑5:00 AM.
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

• Health, dental, vision and prescription drug coverage, including HSA eligibility.
• Employee Assistance Program (confidential support services).
• Company‑paid basic life insurance, optional supplemental life and dependent coverage, short‑term and long‑term disability coverage, critical illness, accident, and pet insurance options.
• 401(k) plan with 3% automatic deferral, up to 6% employee match, and additional company contribution of 4% of pay each pay day.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid Time Off (PTO) accrual‑based, eligible at 90 days, with full‑time employees up to 12 days annually.
• Paid holidays: 10 company‑paid holidays for full‑time employees (plus 1 mental health day, 2 floating holidays, 1 volunteer day), 8 for part‑time employees.
• Paid leave programs including parental, bereavement, jury duty, and military leave.
• Tuition assistance up to $5,250 annually (80% covered by ACG) and professional certification reimbursement.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts;…