CSR, Customer Service​/HelpDesk

Job Title:

Customer Service Representative Duration: 12 months + extensions

Location:

Jacksonville, FL (Onsite) Pay Range: $20-$21/hr

Required skills:

Experience working with customers. Experience handling difficult situations with customers. Intermediate proficiency in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries.

Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)