Customer Service Representative

POSITION:
Customer Service Representative

ASSIGNMENT: 11/23/2026-11/22/2027 (potential for extension)LOCATION:
College Park, GA | Jacksonville, FL | Plano, TX (Hybrid after training)SCHEDULE: 10:30am – 7:00pm ET (Training will mirror the trainers schedule, 8am – 430pm ET)PAY RANGE: $18.51/HR, paid weekly(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

Job Overview:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Individuals typically have 2 to 4 years of experience. Looking for candidates that have strong inbound CSR. Must have strong computer skills, will need to be able to toggle through screens and systems quickly.

Job Description :
First point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone;
Provides resolution for requests received via phone or email;
Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight;
Conduct limited research and respond to client and be able answer questions and inquiries;
Utilize the various bank systems to support clients requests.

Desired skills:
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.

Required skills:
Experience working with customers.
Experience handling difficult situations with customers.
Intermediate proficiency in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills.
Ability to navigate multiple computer systems while interacting with the customer.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences.

The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same…