Leadership Center Coordinator

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Full Time Clerical Jacksonville, FL, US

2 days ago Requisition

Salary Range: $21.00 To $24.00 Hourly

The Leadership Center Coordinator serves as a key point of contact for members, volunteers, customers, and visitors, providing responsive and professional support across multiple customer-facing areas. This position provides front desk coverage, manages and resolves Tier 1 customer inquiries through the organization's CRM system, provides basic retail support, and assists with the daily operational needs of the Leadership Center. The role helps ensure the facility is welcoming, organized, and ready for daily activities, meetings, programs, and guests, while working collaboratively across teams to connect customers with accurate information and resources and deliver consistent, positive customer experiences.

• Provide welcoming, professional front desk coverage and serve as a first point of contact for members, volunteers, visitors and guests.
• Answer general questions, provide information and resources and connect customers with the appropriate staff or department.
• Assist with basic Leadership Center needs including visitor check-in, meeting room support, and maintaining an organized welcoming front desk area.
• Assist in office supply management and ordering.
• Handle all inbound/outbound mail support including taking bulk shipments to the post office
• Perform other customer experience and administrative duties as assigned on operation needs.
• Support the daily readiness and upkeep of the Leadership Center by ensuring shared spaces, meeting rooms, customer-facing areas, and other designated spaces are organized, properly set, stocked, and ready for staff, members, volunteers, and guests; identify and communicate facility or maintenance needs requiring additional attention.

• Monitor and respond to assigned Tier 1 customer inquiries through the Salesforce
• Resolve routine questions using established procedures, knowledge resources and available information.
• Accurately document customer interactions, actions taken, and resolutions within Salesforce.
• Escalate cases requiring additional expertise or approval to the appropriate Tier 2 staff member or department.
• Maintain timely follow-up and support established customer service response and resolution standards.
• Provides customer support at the front desk of the leadership center daily.
• Provides customer support to the retail store during normal business hours and select other times during the year.
• Work collaboratively across Customer Care, Retail and Leadership Center operations to provide consistent customer experience.
• Maintain working knowledge of organization programs, services, polices and resources to effectively assist customers.

• Provide basic retail store coverage and customer assistance as needed including product questions, purchases, order pickup and point of sale transactions.
• Support light merchandising and restocking as needed.

• Exceptional customer service skills with a demonstrated ability to create positive experiences across in person, phone, email, and digital interactions.
• Strong problem-solving skills with the initiative and judgement to research issues, identify solutions, and take ownership through resolution.
• Ability to successfully effectively prioritize and transition between customer care, front desk, retail administrative, and operational responsibilities in a dynamic environment.
• Strong organizational skills and attention to detail.
• Comfo…