Seasonal Field Counselor

Aon Is Looking For Seasonal Field Benefit Enrollment Counselors

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. As a Field Benefit Enrollment Counselor you will report directly to the Enrollment Manager and will enroll clients face to face at their jobsite beginning in September 2026.

* This role will require travel*

• Enrollment Counselors will work virtually on in person with our clients in a variety of states across the US, completing face to face benefit enrollments.
• Our Counselors assist employees with understanding and making their medical and voluntary benefit elections. There is no sales required in this position.
• Counselor duties include entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.

• Elevate the benefit knowledge and enrollment experience of the nation's workforce.
• Proficient in the benefit enrollment cases which have been assigned.
• Ability to communicate and enroll multiple cases.
• Explain and enroll employees in core benefits.
• Explain and enroll employees in voluntary benefits.
• Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
• Adhere to all work and break schedules.
• Required to work virtual flexible schedules (day or evening), based upon workload and client requirements.
• Communicate information thoroughly and perform work completely and accurately.
• Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
• Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
• Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
• Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
• Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.
• Performs all other related and compatible duties as assigned.
• Regular and predictable attendance required

• Required to attend virtual orientation training and specific case training.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.

• Experience in Customer Service and/or sales experience in person and/or over the phone.
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Ability to work in a team environment.
• Ability to work a flexible hours which could include on call overnight
• Ability to travel/be on the road for days to weeks at a time

• 3 + years of experience in Customer Service and/or sales experience in person and/or over the phone.
• Specialized background in HR, and benefit plans
• Bi-lingual Spanish

• The hourly pay range for this position is [$23.75 to $30] per hour. This salary range is an estimate and the actual salary will vary based…