Tenant Onboarding Coordinator - Property Management - Jacksonville, FL

Job Details

Job Location:

Jacksonville Main Office - Jacksonville, FL 32256

Position Type:
Full Time

• Communicate with applicants throughout the application approval process to provide a smooth informative experience
• Track and log communications with applicants per company policy and procedure
• Collect all necessary information to secure deposits and move ins
• Process Security Deposits and Schedule Move in files and provide all information needed prior to move in
• Determine if additional documentation is needed and explain what is needed to the applicants
• Confirm application approvals
• Explain application denials to applicant
• Other duties as assigned

• High-school diploma or equivalent
• 2 or more years of prior successful experience in a customer service role
• Strong verbal, written and interpersonal communication skills
• Possess a professional, polite demeanor and appearance appropriate for a representative of the company
• Able to develop and maintain effective and cooperative working relationships with others
• Proficient in Microsoft Office Suite
• Maintain an exemplary record of attendance and punctuality
• Able to perform the essential functions of the position, with or without a reasonable accommodation

• Spanish Speaking
• Experience in property management and/or with Property ware and Showmojo
• Experienced in Hubspot

• Able to apply SOPs to specific problems to produce accurate answers
• Demonstrates the ability to read and comprehend written information and concepts effectively.
• Possesses strong listening skills, with the ability to understand information conveyed through all forms of communication.
• Communicates ideas clearly and effectively in all interactions, ensuring understanding by others.
• Produces clear, professional written communication that effectively conveys information and intent.
• Speaks clearly and articulately to facilitate clear understanding of next steps.
• Maintains strong attention to detail
• Works well under pressure and deadlines
• Able to handle multiple assignments in a proficient way

Qualifications