Museum Guest Relations Associate - MOCA

Position Information

Job Title

Job Title Museum Guest Relations Associate - MOCA

Department

Department MOCA - Administration

Position Number

Position Number 942013

Requisition Number

Requisition Number 063441

Position Type

Position Type Other Personnel Services Part Time

Full Time/Part Time

Full Time/Part Time Part-Time

Time-limited through

Time-limited through N/A

Hours

Hours 15-20 hrs wk, Weekdays and Weekends, occasional pm & Art Walk shifts required.

Hourly Rate

Hourly Rate $14.00

Job Summary/Responsibilities

The Guest Relations Associate acts as first point of contact for visitors to the museum at the guest relations desk. The Guest Relations Associate is stationed at the guest relations desk and is responsible for welcoming guests, handling admission and membership sales transactions, special event staffing, and managing general customer service needs. The Guest Relations Team and MOCA Ambassadors play a key role in animating the museum’s mission which is to “promote the discovery, knowledge, and advancement of the art, artists, and ideas of our time”.

Cannot be a current UNF student for this position type

• Provide excellent customer service, greeting customers and orienting them to the museum.
• Provide solutions to visitors and inquiries at the front desk in person, via phone and email.
• Cross-trained to act be posted in the galleries in addition to front desk and serve as docents and lead meaningful conversation in gallery discussions and push visitors to experience art from a range of perspectives.
• When in the galleries is responsible for supervising the galleries and engaging guests with additional information about current exhibitions and museum collections.
• Engage visitors with additional information regarding exhibitions and museum programs. Assist with selling museum memberships to returning visitors.
• Assist in conducting surveys and post program feedback.
• Follow museum visitor check in policies and procedures.
• Provide general museum information regarding upcoming exhibitions and events.
• Keep an accurate register, manage daily admissions and the Quick Books REVEL POS software.
• Maintain records and spreadsheets of museum attendance for monthly, quarterly, and annual reports.
• Maintain stocks of informational brochures for guests and rotate or replenish as needed.
• Attendance at initial and ongoing team training sessions is required.
• Supervise galleries to insure proper visitor guidelines are followed.

Required Qualifications

High School Diploma

Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation.

• English proficiency
• Exceptional customer service skills
• Excellent communication skills
• Passion for museums, art history, and contemporary art.
• Capable of dynamic interactions and conversations with the public, including UNF communities as well as children, youth, and adults.
• Strong desire to work collaboratively.
• Highly reliable, dedicated, responsive to email communication, and punctual
• Ability to multi-task and be comfortable working in high traffic areas
• Willing to work evenings and weekends.
• Must be proficient in Microsoft Office Suite applications (Word, Excel, Outlook, etc) and working knowledge of Quick Books, Access and PowerPoint.
• Knowledge of point of sale ( POS ) system.
• Experience in using and/or training on computerized accounting system, computer software to include the ability to create and maintain spreadsheets and databases.

Preferred Qualifications

• Ability to engage large groups of people.
• Knowledge of downtown Jacksonville.
• Confident in ability to multi-task.

Statement(s) of Understanding

Statement(s) of Understanding Definition

This position requires a background check. In conjunction with the University’s policy,…