Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Jacksonville, FL (also accepting candidates in Plano, TX and College Park, GA). This is an excellent opportunity to join a winning culture and get your foot in the door with a leading financial services organization that values exceptional customer experiences, professional growth, and continuous learning. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below,

• Handle high-volume inbound customer service calls and provide timely resolution to client inquiries related to commercial loan and credit products.
• Analyze customer requests, conduct research, and determine appropriate solutions while delivering an exceptional customer experience.
• Navigate multiple computer systems simultaneously to document interactions, research account information, and resolve customer concerns.
• Collaborate with internal business partners to resolve issues, provide technical support, and strengthen client relationships.

• Minimum of 1 year of experience in customer service, preferably in a call center, banking, or financial services environment.
• Proven ability to handle difficult customer situations, build rapport, overcome objections, and provide creative solutions.
• Strong written and verbal communication skills, including intermediate proficiency in grammar and spelling.
• Intermediate computer proficiency with the ability to quickly navigate multiple systems, adapt to new technology, and work effectively in a fast-paced environment.
• Comfortable receiving ongoing performance feedback, coaching, and adapting to changing processes and procedures.
• Location must be listed on the candidate's resume to be considered.

• 1-2 years of experience in the banking or financial services industry.
• 1-3 years of experience working in a call center environment.

• Pay: $18.51/hour
• Shift: Monday
  - Friday, 10:30 AM - 7:00 PM EST
• Training
  
  Schedule:
  
  Monday
  - Friday, 8:00 AM - 4:30 PM EST
• Assignment Length: 12-Month Assignment
• Hybrid Work Environment
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco's Aspire Academy () with thousands of free upskilling courses

Candidates must reside within commuting distance of one of the following locations:

• Jacksonville, FL
• Plano, TX
• College Park, GA

This Customer Service Representative position is being recruited for by one of Adecco's Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Jacksonville, FL,

$24.99 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.