Phone Bank Operator

Job Summary

We are seeking a professional and customer-focused Phone Bank Operator for a one-month contract assignment in Jacksonville, FL. This role supports a high-volume phone bank environment, handling incoming and outgoing calls related to election office operations. This is a great opportunity for candidates with strong communication skills, call handling experience, and a service-first mindset. The position offers a structured, team-oriented work environment with clear processes, onsite support, and the chance to contribute to an important public-facing operation.

• Answer a high volume of incoming calls in a professional, courteous, and accurate manner.
• Place outgoing calls as needed to support phone bank operations.
• Route callers to the appropriate department, contact, or resource based on their needs.
• Provide clear information while maintaining excellent customer service standards.
• Follow call handling procedures and maintain professionalism in a fast-paced environment.
• Escalate complex questions or issues to the appropriate team member or supervisor.

• Pay: $19 per hour.
• Job Type: Contract/Temporary.
• Assignment Length:
  One month.
• Schedule:
  
  Monday through Friday.
• Work Arrangement:
  Fully onsite in Jacksonville, FL.
• Start Requirement:
  Must be able to start by October 15.

• Handle high-volume incoming and outgoing calls.
• Route calls accurately and efficiently.
• Provide excellent customer service in a professional phone bank environment.
• Support election-related call center operations in a timely and dependable manner.
• 1 to 2 years of relevant administrative, clerical, receptionist, switchboard, call center, or customer service experience preferred.
• Strong verbal communication and active listening skills.
• Ability to remain calm, professional, and organized during busy call periods.
• Comfortable following scripts, procedures, and call routing guidelines.
• Reliable attendance and punctuality for a fully onsite Monday through Friday schedule.
• Must be available to begin the assignment by October 15.

• Previous experience in a call center, receptionist, switchboard, or phone bank role.
• Experience handling public-facing calls or providing information to a broad range of callers.
• Familiarity with high-volume administrative support environments.

Equal Opportunity Employer / Disabled / Protected Veterans

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.