Senior Student Consultant

Job Posting

Title:

Senior Student Consultant

Enterprise Technology
- Customer Support

All Applicants

19

Non-Exempt from FLSA

Oct 05, 2026

Expected to Continue Until Jan 15, 2027

AUSTIN, TX

The purpose of the student position is to assist the team with call & ticket monitoring, compiling, and analyzing business process data required for successful operations and improvements at the UT Support Center, In Person services, ET service owners and campus partners.

• Assist with call and ticket monitoring through timely review of recorded phone calls and tickets.
• Assist team with weekly, monthly and end of fiscal year KPIs, reports and metrics.
• Other duties, as assigned.

• High School graduate
• Enrolled, or enrolled in the last consecutive semester in 6 or more credit hours
• Ability to work as part of a team and take the initiative to work independently to complete tasks.
• Knowledge and/or experience of Service Desk, call center and customer service business processes.
• Proficient use of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Accuracy and attention to detail.

• Undergraduate students:
  Freshman
  - Sophomore preferred.
• Ability to manage multiple priorities and follow through to completion.
• Ability to analyze data and provide feedback for process improvement.

$15/hour

• Remote, Austin Texas
• Working 19 hours a week
• Work Schedule:
  
  Monday – Friday;
  Flexible between 7 am and 6 pm

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor

Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

A criminal history background check will be required for finalist(s) under consideration for this position.

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United…