VA Treatment Coordinator - Jacksonville Dental Specialists

At Jacksonville Dental Specialists, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients and each other and creating a workplace where team members enjoy showing up every day.

We’re growing and looking for outstanding professionals to join our team.

VA Treatment Coordinator – Veteran Patient Support & Scheduling Why You’ll Love Working With Us:

We take time to get to know our patients and provide care that’s personalized and thoughtful.

You’ll join a supportive team that values collaboration, communication, and growth.

We’re committed to clinical excellence and making a positive impact every day.

What You’ll Do:

Communicate with patients, Veterans, and staff to schedule prescribed dental procedures efficiently and accurately.

Review, input, phase, and maintain treatment plans.

Coordinate referrals by contacting specialists for outside treatment.

Serve as back-up for the Front Office Associate as needed, answer phones and greet patients professionally.

Administer insurance pre-authorizations and pre-certifications through HSRM.Manage VA enrollment processes, HSRM requirements, and Community Care/RSF submissions.

Track and submit authorizations to ensure timely scheduling.

Ensure compliance with Optum Serve authorization and payment systems.

Maintain working knowledge of VA credentialing (initial and ongoing).Maintain strict HIPAA compliance and protect electronic PHI.Ensure accuracy of patient demographic, insurance, and clinical data.

What You Need:

Previous experience working with Veterans Affairs Community Care or medical/dental insurance coordination required.

HSRM and Optum experience required

Knowledge of dental terminology, procedures, and treatment planning.

Experience with dental practice management software (Eaglesoft, Dentrix)
Proficiency with Microsoft Office Suite and electronic documentation systems.

Excellent verbal and written communication skills.

Strong organizational and time management abilities.

Ability to prioritize multiple tasks while meeting deadlines.

Exceptional attention to detail and accuracy.

Professional, compassionate, and patient-focused demeanor

High school diploma or equivalent required; associate degree preferred.

Minimum of 2 years of dental administrative experience required.

Benefits We

Offer:

Paid Holidays and Paid Time Off (PTO)401(k) Retirement Plan Health and Vision Insurance Employer-Paid Dental Insurance, Life Insurance,  Membership & Employee Assistance Program Supplemental Coverage (Disability, Critical Illness, Accident)
Paid Scrub Allowance Career Growth and Development Opportunities At Jacksonville Dental Specialists, you’re not just taking the next step in your career, you’re joining a team that values quality care, respect, and long-term  hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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