Principal Product Designer, CRM Team​/Pro

Principal Product Designer, CRM Experience Team / Zillow Pro

Join to apply for the Principal Product Designer, CRM Experience Team / Zillow Pro role at Zillow
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The CRM Experience (CRMX) team designs the systems and experiences that help real estate professionals manage their business relationships through Zillow Pro. We focus on empowering agents and teams with intuitive tools to nurture leads, leverage AI insights to take action, and grow their business more efficiently.

As a Principal Product Designer, you’ll lead the design vision and strategy for experiences that empower our professional customers. You’ll uncover insights, define end‑to‑end journeys, and guide teams in delivering intuitive, high‑impact solutions that drive measurable outcomes for users and the business. You’ll also act as a mentor and design leader—raising the craft bar, modeling collaboration across disciplines, and helping shape how we work as a design organization.

While this is a remote role, it will require some travel (about 8 times per year) for in‑person gatherings and work sessions.

• Lead design strategy and execution for a key area of the professional experience.
• Translate complex workflows and data into simple, elegant, and purposeful experiences.
• Partner with product management, research, and engineering to define customer problems and frame opportunities.
• Facilitate design sprints, co‑creation sessions, and critiques that align teams around shared goals.
• Craft interaction models, prototypes, and visual systems that communicate intent clearly.
• Advocate for design quality and accessibility throughout the product development lifecycle.
• Mentor other designers by sharing feedback, frameworks, and perspective to help them grow.
• Help evolve our design culture by contributing to cross‑team initiatives, best practices, and standards.

• 7+ years of experience in product or UX design, including experience leading large‑scale design initiatives.
• Experience building or supporting B2B or B2B2C solutions, collaborating across functions to deliver outcomes for customers and the business.
• CRM platform experience (e.g., Salesforce, Hub Spot) is preferred; candidates with transferable skills are encouraged to apply.
• Demonstrated ability to shape design direction across multiple teams or product areas.
• Proven strength in systems thinking, interaction design, and visual execution.
• Experience using research and data to inform design decisions. Ability to influence product strategy and articulate design rationale to executive and cross‑functional audiences.
• Portfolio showing examples of shipped products that deliver real impact for customers and the business.
• Strong communication, storytelling, and facilitation skills.
• Proficiency in Figma and modern design and prototyping tools.

We know that skills are transferable. If you meet many but not all qualifications, we encourage you to apply; we’re excited to learn how your unique background can elevate this work.

Remote position. U.S. employees may work from any U.S. state with limited exceptions. In selected states the standard base pay range for this role is $ - $ annually; in other states the range is $ - $ annually. The base salary is not below the exempt employee threshold for the state of residence. In addition to a competitive base salary, this position is eligible for equity awards based on experience, performance, and location.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: we will consider qualified applicants with arrest and conviction records.