Associate Director, Admissions Operations

General Description / Primary Purpose

The Associate Director Admissions Operations manages the processing of all undergraduate applications, including specialized areas of international admissions, documentation, reporting, and ensuring compliance and driving process improvements across the team.

• Manage and oversee application and transcript business processes, data capture and input, application processing and decisioning, and notification functions.
• Ensure effective and user-friendly application processes for students and admission team members. This includes supervising the processing of applications, transcripts, and other admission-related documents.
• Oversee international processing, ensuring compliance with regulations and guidelines for international students.
• Lead the processing and credit evaluation teams and ensure they have consistent routines and protocols surrounding daily activities.
• Liaise with CRM and SIS administrators to ensure the systems are working effectively and identify system improvements.
• Develop and improve operational efficiency, including assessing operations to streamline processes and maintain a culture of continuous improvement.
• Coordinate the development and implementation of staff training, as well as cross-departmental training when needed.
• Develop, update and maintain standard operating procedures (SOPs) for processing.
• Lead strategic initiatives aimed at improving the admissions processes, including system enhancements or process redesigns.
• Create and maintain accurate reports, dashboards, and analysis to ensure data integrity and inform decision-making.
• Responsible for developing, documenting, and implementing new quality control procedures and reports and providing oversight for compliance procedures that will ensure accuracy of both the data input into the SIS and CRM, and the communications disseminated to applicants/students from the Enrollment Services Processing Office and the Office of Admissions.
• Special projects and other duties assigned by the Director of Enrollment Services Processing.

Master's and 4+ years of relevant experience or Bachelor's degree and 6+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers.

In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission t contribute to the public good and prepare educated, engaged citizens.