Senior Email Operations Coordinator

About the Jacksonville Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League's AFC South Division. The Jaguars are one of the NFL's youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments.

Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to Ever Bank Stadium and the creation of Daily's Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $38 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives.

The Jaguars and Iguana Investments opened the Miller Electric Center, a state-of-the-art sports performance center and home to Jaguars football operations in 2023. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Jacksonville Shipyards, a revitalization of the St. Johns Riverfront which will include a Four Seasons Hotel and Private Residences, an office building inclusive of the Jaguars front office headquarters, and a modernized marina and support building, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district.

In 2024, the Jaguars and the City of Jacksonville announced plans to move forward with a reimagined Stadium of the Future, securing Jaguars football in Jacksonville for generations to come, and a continuation of annual traditions of the Florida-Georgia Football Classic and Tax Slayer Gator Bowl while also opening opportunities for future Super Bowls, Final Four tournaments, college football playoffs, marquee concerts and more.

The Stadium of the Future features a protective canopy, wider concourses, new communal spaces, scenic lookout decks, immersive in-bowl technology, new seating types and a public Floridian nature park.

Additional details can be found at

We are committed to creating an environment that fosters the growth and success of a highly engaged workforce in the professional sports and entertainment. Our company culture seeks individuals who embody our core company principles:
Passion, Respect, Innovation, Dedication, and Empowerment (PRIDE). Our company fosters a culture of continuous learning and a commitment to excellence, while also recognizing the significance of infusing excitement, originality, and fun into the workplace. By integrating these values and concepts, we establish a robust and dynamic work environment that upholds our vision of being a championship NFL team, an innovative entertainment company, and an exceptional community leader.

Summary

The Senior Email Operations Coordinator oversees the execution, quality assurance, and deployment of email campaigns, serving as the operational bridge between analytics and marketing to improve efficiency and reduce risk. Embedded within the Analytics team but closely partnered with Marketing, this role leverages expertise across platforms like Salesforce Marketing Cloud (SFMC), SQL, and reporting.

Job Responsibilities

* Oversee the development, scheduling, testing, and deployment of email campaigns in SFMC

* Own email QA to ensure accuracy and functionality

* Serve as the operational liaison between Analytics and Marketing teams

* Translate campaign requirements into technical execution

* Manage campaign timelines and ensure on time delivery

* Monitor sends and troubleshoot issues related to deployment or performance

* Maintain documentation of processes, workflows, and best practices

* Partner with Marketing to support email reporting and audience segmentation

* Work in conjunction with marketing and analytics to build marketing journeys and automations in SFMC

* Support building and uploading of email lists at direction of marketing team

* Provide targeting recommendations for email marketing campaigns based on data attributions to support marketing goals

Job Requirements

Required

* Undergraduate degree in business/sales/marketing/sports management or similar concentration

* Possess at least 2-3 years of experience with email marketing (Salesforce Marketing Cloud or other)

* Strong understanding of email deliverability, domain health, and spam compliance to ensure optimal inbox placement and performance

* Proficiency in HTML for building and optimizing responsive email templates, with working knowledge of SQL for audience segmentation and campaign targeting

* Strong attention to detail with a focus on QA and error prevention

* Experience with email marketing best practices and campaign execution

* Proficiency in Microsoft Excel

* Ability to manage multiple projects and…