Customer Experience Librarian - Youth

Customer Experience Librarian
- Youth

Salary: $46,443.44 Annually

Location:

Jacksonville, FL

Job Type: Civil Service

Job Number:

Department: PUBLIC LIBRARY

Opening Date: 09/17/2025

Closing Date:
Continuous

The Jacksonville Public Library Department is actively seeking two (2) Customer Experience Librarian
- Youth. This professional lead‑worker position provides research and reference services, development and maintenance of collections, program development and presentation, reader’s advisory, and outreach with community partnerships. The role serves youth ages 0 ? 18 and their families. Applicants must have knowledge and application of Library Science and management theories, principles, and practices gained through an American Library Association accredited program or equivalent practical experience.

• Performs all borrowing, information services, reader’s advisory, reference duties performed in face‑to‑face, virtual and outreach settings.
• Designs, delivers, promotes, and facilitates programs, activities, and events in the library, virtually and at outreach engagements.
• Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
• Engages with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Compiles data, prepares reports, may assist, and/or make oral presentations.
• Keeps abreast of research, trends, and changing technology as it relates to youth services and development and demonstrates proficiency in the Library Technical Competencies.
• Monitors and reviews budget appropriations and expenditures for assigned work activity.
• May schedule, assign, monitor, and review the work of others.
• Serves as person on duty as assigned.
• Participates in the interview process for the selection of new staff.
• Trains and instructs employees and volunteers regarding library policies, practices, and procedures.
• Actively seeks and utilizes feedback, ideas, and recommendations from staff, customers, and community members regarding library programs and services.
• Operates standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Required to work public service floor.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

• Knowledge of Library Science theories, principles, and practices including classification systems.
• Knowledge of elementary and secondary school educational trends.
• Knowledge of child development and literacy skills.
• Knowledge of the Library’s organization, operation, policies, and procedures.
• Knowledge of library procedures, techniques, and policies.
• Knowledge of library resource materials and reference sources.
• Ability to perform all borrowing, information services, reader’s advisory, reference duties performed in face‑to‑face, virtual and outreach settings.
• Ability to design, deliver, promote, and facilitate programs, activities, and events in the library, virtually and at outreach engagements.
• Ability to engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to interview and gather data.
• Ability to understand and apply Library Science theories, principles, and practices including classification systems.
• Ability to schedule, assign, monitor, and review the work of others.
• Ability to serve as person on duty as assigned.
• Ability to interpret rules, regulations, and policies.
• Ability to provide customer service in a…