Part-Time Customer Experience Associate - Youth Learning

Part-Time Customer Experience Associate - Youth Learning

Salary: $18.85 Hourly

Location:

Jacksonville, FL

Job Type: Part-Time

Job Number:

Department: PUBLIC LIBRARY

The Jacksonville Public Library Department is seeking a part-time Customer Experience Associate to support Youth Learning initiatives at the Main Library.

• Creating and maintaining Story Walk installations and providing regular upkeep for Traveling Tales materials.
• Managing own time and working independently in a 20‑hour per week schedule, primarily during standard business hours.

• Selects featured Story Walk books under the supervision of the department manager.
• Assembles Story Walks and communicates updates to the Library’s marketing department.
• Maintains all aspects of Traveling Tale replacement, including inspecting returned kits, ordering and processing replacement materials, and using a Cricut to create flannel stories.
• Uses the Library’s Integrated Library System (ILS) to check out, place holds, and discharge materials for internal use.
• Operates standard office and library equipment such as PCs, mobile devices, word processing, spreadsheet, database software, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Performs related work as required.

• Knowledge of library procedures, techniques, and policies.
• Knowledge of elementary and secondary school educational trends.
• Knowledge of child development and literacy skills.
• Knowledge of the Library’s organization, operation, policies, and procedures.
• Knowledge of library resource materials and reference sources.
• Ability to perform borrowing, information services, reader's advisory, and reference duties in face‑to‑face, virtual, and outreach settings.
• Ability to design, deliver, promote, and facilitate programs, activities, and events in libraries, virtually and at outreach engagements.
• Ability to engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Ability to use computer databases, including computerized catalog and circulation systems.
• Ability to interview and gather data.
• Ability to schedule, assign, monitor, and review the work of others.
• Ability to develop, organize and conduct training sessions and workshops.
• Ability to serve as person on duty as assigned.
• Ability to gather information from customers and effectively respond to complaints and inquiries.
• Ability to interpret rules, regulations, and policies.
• Ability to understand and apply library techniques, methods, and procedures including classification systems.
• Ability to provide customer service in a library setting.
• Ability to communicate effectively verbally and in writing.
• Ability to review library materials and recommend purchases.
• Ability to establish and maintain effective working relationships.
• Ability to compile and interpret statistical data.
• Ability to accept feedback and modify service delivery to better meet departmental and system goals.
• Ability to prioritize to achieve results within established deadlines.
• Ability to work with diverse populations and to provide services in a non‑judgmental and non‑discriminatory manner.
• Ability to operate standard office and library equipment such as PCs using word processing, spreadsheet, database, and related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.

• Bachelor’s Degree from an accredited institution with a preferred concentration in librarianship, education, child development, or other related field is required.
• Basic computer skills required.
• Experience in education, retail, or library support work is preferred.