Product Manager

Growth Product Manager

Location:

Jacksonville, FL (Hybrid)

As the Growth Product Manager, you are responsible for onboarding, activation, and retention of customers using RF‑SMART Shipping & Transportation products. In this highly impactful and visible role you will collaborate across and up/down the organization at all levels to achieve a product experience that users love and want more of. The ideal candidate has an extreme passion for the intersection of data and measurable outcomes, user experience design, and innovation, and brings unique value to the team.

• Take ownership of the Quick Start offering, a technology‑guided implementation experience that meets RF‑SMART Shipping customers where they are and helps usher them through implementation on their terms.
• Drive continued discovery and experimentation, improving the experience as new tools and product features become available.
• Proliferate understanding of what Quick Start does and can be to internal stakeholders.
• Design customer experience experiments for product‑led growth strategies, including trial use of products, self‑renew, self‑upgrade, and retention.
• Update the customer community on new features through release notes, product documentation, in‑app guides, and other content mediums.
• Research, implement, and own instruments that support growth strategies at scale, such as Pendo, surveys, closed/open beta, other analytics tools, and others as defined.

• Bachelor’s degree or higher in a discipline focused on or relevant to UX such as marketing, graphic design, HCI, psychology, or computer science.
• Strong skills with digital product adoption and analytics platforms. Pendo experience strongly preferred.
• Basic familiarity with tools and frameworks common in front‑end application development such as JavaScript, HTML, CSS, React, etc. preferred.
• Basic familiarity with databases and the ability to write and understand simple SQL preferred.
• Innate ability to think outside the box and be creative to accomplish tasks.
• Excellent written and verbal communication skills.

RF‑SMART is an Equal Employment Opportunity (EEO) employer.

Employer does not sponsor applicants for employment visa status (e.g. H‑1B visa status).