Learning Content & Digital Training Specialist

Learning Content & Digital Training Specialist

The Key

Remote, CA

For nearly 20 years, The Key has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, The Key is committed to changing how the world lives and ages loyee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, The Key has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

The Learning Content & Digital Training Specialist is responsible for designing, developing, and maintaining high-quality digital learning content that supports The Key’s national training and education programs. This role plays a critical execution role in translating clinical, quality, and operational standards into engaging, accessible, and practical learning experiences for caregivers, care managers, and leaders. Working in close partnership with the Director of Training and Learning Operations, this role helps scale learning through modern digital tools, consistent design standards, and strong instructional practices.

This position is well-suited for an instructional designer or digital content creator who thrives in a fast-paced environment and enjoys channeling creativity into building content that directly supports frontline performance and care quality.

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.

• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across all learning materials.

• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Support version control, documentation, and organization within learning systems.
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.

• Produce video-based learning assets using Synthesia and similar tools.
• Incorporate visuals, scenarios, and examples to enhance engagement and retention.
• Support basic graphic design and layout needs to elevate learning quality.

• Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
• Contribute to the continuous evolution of The Key’s learning standards and content library.

• Expectations are to manage Learning Management Platforms assignments to ensure compliance with state training requirements, systems administration & training support

• Shows Adaptability by adjusting priorities, learning new tools or processes, and staying effective in a fast-changing environment while remaining focused on quality outcomes.
• Applies Resourcefulness by identifying issues early, asking thoughtful questions, and collaborating with others to remove obstacles and improve day-to-day workflows.
• Communicates…