Field Supervisor; Switchgear

Job Description

POSITION SUMMARY A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switch gear 480

VAC/15

KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.

• Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience
• OR High school education or equivalent and ten years minimum same or similar work experience
• Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
• Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, supervisory, organizational and management skills are required
• Valid driver's license is required
• Must be able to read and interpret electrical line diagrams and blueprints
• Ability to summarize and report all work related tasks performed
• Ability to give technical assistance via the telephone to customers on a regular basis
• Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
• Must have ability to regularly lift at least 50 pounds
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Strong computer skills including editing, formatting, and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Foster a Customer-First Mindset

• Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
• Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising "turnkey" projects, detailed power survey and other types of electrical consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.
• Responsible for registering Area associates for training needed to progress in the job progression.
• Oversee and schedule all OJT requirements of Area associates to complete training.
• Provides guidance to others on complicated situations
• Maintain certifications per Job Progression table
• Assist in development of Safety and Quality procedures/guidelines
• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, et al.
• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Maintain customer satisfaction rates according to company guidelines
• Attend…