OSP Supervisor

A Smarter Career Choice

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

IQ Fiber is seeking an OSP Supervisor to work alongside, grow, and mentor a team of OSP construction technicians and OSP engineers. As an OSP leader, this role also carries project management responsibility for residential projects, including assessment, surveys, and scheduling.

This is a hands-on leadership role that combines technical depth in network architecture, troubleshooting, and splicing with day-to-day team development and field operations support.

• Lead personnel administration, training, and development of all field personnel, including hiring, mentoring, evaluating, and performance improvement as needed.
• Develop team members' knowledge of network architecture, troubleshooting techniques, splicing techniques, documentation requirements, and end-to-end OSP processes.
• Manage and coordinate outside plant construction using both in-house and contract resources to accomplish assigned projects; manage contract resources as necessary to supplement project needs.
• Coordinate field surveys of existing or proposed outside plant installations, including aerial and underground network facilities and associated infrastructure.
• Lead and model effective troubleshooting practices in the restoration of plant issues, defining root cause and break-fix alternatives.
• Meet QC standards and budgetary requirements across all assigned projects.
• Ensure system compliance with NCTA and FCC regulations and IQ Fiber's minimum operating specifications.
• Liaise with other departments to maintain in-depth technical knowledge of new technology being deployed.
• Ensure constant compliance with OSHA safety standards.
• Serve as on-call management and respond to end-to-end OSP needs in the event of a service impairment or outage; support a 24/7/365 operation.

• Bachelor's or Associate's degree in Engineering or a related technical field preferred.
• Minimum 5 years of experience in a fiber construction environment.
• Advanced knowledge of underground and aerial construction techniques; proficient knowledge of optical networks.
• Clear understanding of fiber design, splicing matrix sheets, and documentation requirements.
• Must have and maintain a valid driver's license with a clean driving record.
• Must be able to pass a standard background check, consumer report, and pre-employment and compulsory drug screening.
• Knowledge of Microsoft Excel and Word; computer skills sufficient to process trouble tickets.
• Must have close vision, color vision, depth perception, and the ability to adjust focus with good hand-eye coordination.
• Ability to manage multiple projects with strong organizational and project management skills.
• Ability to work after hours and weekends and remain in service during outages until resolved.
• Ability to maintain readiness for on-call response, including staying within the local market and being prepared with company-provided communications equipment.
• Ability to work emergency schedules during natural disasters and network outages.

• Field personnel are well-trained, mentored, and developed, with strong technical knowledge of network architecture, troubleshooting, splicing, and documentation across the team.
• Outside plant construction projects are managed effectively using in-house and contract resources, meeting QC standards and budgetary requirements.
• System compliance with NCTA, FCC, and OSHA standards is maintained consistently across all…