Part-Time Keyholder

• Location 487 State Road 436,Casselberry, FL, 32707,United States
• Base Pay $15.5 / Hour
• Job Category Dispensary, Sales , Customer Service
• Industry Dispensary , Retail , Budtender
• Employee Type Part-Time

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, New York and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

As a Key Holder, you may be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other.

It starts with you reviewing a doctors’ recommendation. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

• Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Ability, willingness and competency to open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.
• Activate or deactivate the alarms as applicable.
• Conduct batch inventory count.
• Distribute and assign cash drawers.
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as applicable.
• Record details of each customer interaction and any actions taken.
• Follow up on any customer issues requiring additional research.
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Maintain adequate knowledge off the product guide and understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, general manager and/or assistant general manager regarding status of issues.

• 2 years of previous experience with customer service desired.
• 2 years of Sales experience.
• Working knowledge of MS Office.

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.
• Teamwork- collaborating with others to improve overall standards of work and service.
• Excellent written and verbal communication skills.
• Ability to prioritize and integrate a proactive approach to assignments.
• Overtly demonstrating a positive, problem solving attitude during all work hours.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak…