Workforce Services Representative II

Condition of Employment As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.

General Description The position provides recruiting, interviewing, assessment, referral, and job-matching services to a diverse customer base. The Workforce Services Representative II interprets customer skills to determine and recommend vocational objectives. This position works with the general public and is designated as a position of special trust. Specific duties include the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for assessing and evaluating job seekers to identify employment goals creating a career pathway to include achievement objectives and appropriate combination of services and referral to partners and community resources.

Conducts follow-up activities pre- and post-employment per policy, maintains and documents all activities in State System and Customer Tracking System.

Determines and calculates customer eligibility for programs and/or support services as appropriate.

Creates, maintains and updates hard copy customer case files as well as data base files in accordance with audit standards.

Reports non-compliance of programs which may lead to termination of benefits.

Creates and utilizes an Employment Development Plan (EDP) to lead customers in the appropriate direction for sustained employment.

Conducts one-on-one interviews with Department of Children & Family (DCF) customers and Reemployment Assistance customers.

Responds to emails and voice mails to determine customer priorities daily.

Provides labor market information, hiring trends and wage data as needed.

Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing, interviewing skills, training opportunities and career planning.

Responsible for obtaining identification to include accurately categorizing the job seeker into the appropriate customer tracking systems.

Informs customers of job requirements, customer and employer’s rights and responsibilities, and makes follow-up calls for employment verification.

Reviews applications for completeness and evaluates work history, education, job skills, as they relate to an individual being job ready.

Assists customers with job search: internet usage, completing on-line applications, posting resumes and provides quality job referrals.

Refers jobseekers with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up resulting in suitable employment.

Create opportunities for individuals at all skill levels and levels of experience by providing customers labor market, job driven information, while offering customers the opportunity to receive both skill-development and job matching services.

Performs front desk activities by proactively greets customers and provides an orientation on the One Stop System.

ADDITIONAL DUTIES AND RESPONSBILITIES:

Coordinates and participates in job fairs/recruitments, in the center, as required.

Provides mentorship to new hire staff members.

Participates in partner activities as necessary.

Conduct post-service feedback analysis by surveying jobseekers regarding the efficiency and effectiveness of the services provided, and reports findings to management for continuous improvement.

Performs other duties and responsibilities as assigned.

Qualifications and

Education Requirements:

MINIMUM QUALIFICATIONS:

KNOWLEDGE

SKILLS AND ABILITIES:

Ability to work independently by planning, organizing and coordinating work assignments.

Case Management experience: ability to engage and maintain positive customer relationships.

Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers and general public.

Proficient in the application of Microsoft Word, Excel, Outlook and other applications.

Ability to maintain strict confidentiality when exposed to sensitive information/issues.

Ability to communicate effectively, both verbally and in writing and ability to listen effectively.

Ability…