Agency Sales Support Specialist

Summary

Provide administrative and operational support to the Northeast Florida Agency Account Manager and Management. Focus on running monthly sales and production reports, assisting with the collection and resolution of outstanding agent items, and helping clear outstanding balances for canceled agents.

• Run monthly Sales and Production Reports and evaluate agent revenue, order count, and performance to identify trends.
• Assist with the collection of outstanding agent items (e.g., non-remitted policies, accounts receivable, escrow reconciliations, weekly escrow shortages, E&O and Bond renewals, search fees, and open inventory).
• Resolve all outstanding items related to cancelled agencies.
• Coordinate with the Agency Account Manager to plan key agent events (Lunch & Learns, Picnics, Award Celebrations, Holiday Parties) and the Annual Agent Appreciation event.
• Research and evaluate venues, space plans, food and beverage options, and pricing for events.
• Provide onsite event management for larger events.
• Schedule agent appointments as needed and coordinate Realtor Training events with the Education department.
• Manage marketing collateral inventory to ensure appropriate items are available.
• Support in-person agency visits at agent office locations.
• Maintain compliance with company policies, procedures, regulatory requirements, and mandatory training deadlines.
• Adhere to scheduled work hours (Monday–Friday) and work overtime or after‑hours events as requested.
• Accept supervision and constructive feedback while collaborating across all levels of management, employees, and customers through email, phone, video conferences, and in person.
• Other duties as assigned.

• Event planning experience preferred.
• Must reside in the Northeast Florida geographic area.
• Basic computer skills, including proficiency in Microsoft Office Suite and Outlook.
• Ability to work in a fast‑paced environment and meet deadlines under extreme time constraints.
• Strong attention to detail, excellent organizational skills, and the ability to prioritize multiple tasks and projects.
• Ability to act independently with sound judgment and initiative.
• Clear, grammatically correct, business‑appropriate written and verbal communication.
• Active listening, awareness of body language and non‑verbal cues in communication.
• Professional, personable, positive representation of the company.
• Ability to foster, develop, and maintain professional working relationships.
• Flexible and willing to travel locally daily by automobile and for overnight business travel by air or automobile across Northeast Florida.

• Comprehensive medical, prescriptions, dental and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking and vanpool in several markets.

Old Republic Title is an Equal Opportunity Employer.