Part Time-Key Holder

• Base Pay $14.5 / Hour
• Job Category Dispensary
• Employee Type Part-Time

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, New York, and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

Find out more at  Follow us on Linked In.

As a Key Holder, you may be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other.

It starts with you reviewing a doctors’ recommendation and with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

• Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Ability, willingness, and competency to open or close the store, conduct daily inventory, receive deliveries, and lock or unlock the dispensary.
• Activate or deactivate the alarms as applicable.
• Conduct batch inventory count.
• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions.
• Maintain adequate knowledge off the product guide and understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, general manager and/or assistant general manager regarding status of issues.
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary.
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time.
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s).
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Other duties as assigned.

• Diligent and responsible attitude.
• Presentable demeanor and friendly nature.
• Good written and verbal communication.
• Working knowledge of MS Office.
• Experience as a Fluent Curator.
• Attention to detail.

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem‑solving, time management, discretion, and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.
• Teamwork—collaborating with others to improve overall standards of work and service.
• Demonstrate a positive, problem solving attitude during work hours.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an…