Temporary Certification Specialist

Job Summary

The Certification Specialist is responsible for delivering required client content to contractors so they can successfully provide services and meet client goals. They take content provided by clients and format for presentation in a virtual setting, adapting the content to make it interactive, fun, and engaging. They are also responsible for re-certifying existing independent contractors on any new client information.

• Present and convey information from Nex Rep’s clients to the independent contractors in a live virtual environment.
• Co-facilitate certification groups.
• Complete daily roll-ups to Operations on the progress of the class.
• Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date.
• Create and update content to be used in Certification.
• Get feedback from independent contractors to identify trends.
• Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc.
• Implement and evaluate existing techniques used for certifying independent contractors.
• Meet with contractors on a 1-on-1 basis when they are behind on certification content.
• Help new contractors in their first 1-2 weeks of service after completing certification.

• Proficient in Microsoft Suite including Office 365, Excel, and PowerPoint.
• Organized and careful about time management.
• Outstanding verbal and written communication skills.
• Own laptop or desktop computer equipped with an HD webcam. (2 monitors recommended)
• Fast and stable internet connection.
• Headset fitted with a microphone.
• Must be available nights and weekends as needed.
• Always maintain a professional environment.
• A well-lit, distraction-free environment.

Evening, weekend and holiday hours may be required to meet client’s needs. Travel to Nex Rep headquarters a minimum of twice per year, in addition to the clients’ location for business meetings as needed, is required. Nex Rep will reimburse for travel expenses incurred.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Nex Rep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.