Box Office Manager

POSITION:
Box Office Manager DEPARTMENT:
Box Office FLSA STATUS :
Salary/Exempt/Full-time Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners.

Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

• Support the daily operations of the Box Office, providing direction, coaching, and support to the Box Office management team and ticket sellers.
• Recruit, train, schedule, develop, and evaluate part-time Box Office team members, fostering a culture of accountability and exceptional guest service.
• Ensure compliance with Legends Global policies, ticketing procedures, financial controls, and audit standards.
• Build, manage, and maintain all ticketed events within the Ticketmaster Host, Archtics, or AXS systems, including event manifests, pricing, scaling, inventory management, holds, and on-sale execution.
• Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies, sales forecasts, and event configurations that maximize revenue and guest accessibility.
• Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests.
• Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures while maintaining accountability for all Box Office funds.
• Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, attendance summaries, and other operational reporting.
• Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, promotional offers, artist holds, and marketing campaigns.
• Execute venue presale communications, including setup, distribution lists, and promotional coordination with Marketing and Event teams.
• Manage ticket printing and distribution for sporting events, concerts, family shows, special events, marketing initiatives, and promotional programs.
• Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations.
• Oversee Box Office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns.
• Coordinate maintenance and troubleshooting of ticketing equipment and systems, escalating issues as necessary to minimize operational disruption.
• Maintain accurate event documentation, archival records, and operational files in accordance with company standards.
• Continuously identify opportunities to improve Box Office processes, operational efficiency, and the overall guest experience.

• Manage Full- and Part-Time Supervisors, Cashiers, Ticket Sellers, and other Box Office staff.
• Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Success in this role requires a passion for delivering exceptional guest experiences while leading a high-performing box office team in a fast-paced entertainment environment. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to changing event needs, and maintains accuracy while balancing guest service, ticketing operations, and financial accountability. These qualities are essential to creating seamless experiences for fans, guests, promoters, and internal partners at every event.

• Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.
• Three (3) or more years of progressive Box Office leadership experience in an…