Client Direct Auto Loan Officer; Call Center -1st & 2nd shift

Client Direct Auto Loan Officer (Call Center - 1st & 2nd shift / Some Saturdays required) role at Bank of America. This position handles auto loan requests via telephone and provides exceptional client service while guiding clients through the loan process from origination to closing. Bank of America emphasizes responsible growth, inclusion, and opportunities to learn, grow, and make an impact.

• Demonstrates excellent client service skills by actively listening to incoming client phone calls regarding auto loan applications.
• Ensures compliance with CIP and Know Your Customer (KYC) regulations by using authentication tools to avoid fraudulent activity and high risk transactions.
• Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and resolving issues to provide advanced problem resolutions.
• Handles situations which may require adaptation of response or extensive research according to the client s needs.
• Identifies and engages internal bank partners as necessary on collaborative solutions.
• Uses computerized systems for tracking information gathering and follow-up of assigned clients.
• Provides technical and sales training to associates.

• Active Listening
• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Client Experience Branding
• Loan Structuring
• Pipeline Management
• Data Collection and Entry
• Emotional Intelligence
• Written Communications

High School Diploma / GED / Secondary School or equivalent

• 1+ years of call center experience or equivalent
• Excellent verbal and written communication skills
• General computer skills
• Strong typing skills

• Bank-related automotive financing

1st shift

40

• Entry level

• Full-time

• Finance and Sales

• Banking