Investment Account Support Specialist SAFE Act

Overview

Citi Personal Wealth Management (CPWM) provides investment services to clients with brokerage accounts at all stages of wealth, domestic or abroad. Whether clients prefer to invest on their own, with an advisor, or a combination of both, CPWM can provide strategies to help them meet their goals. As an Investment Account Support Specialist SAFE Act within Citi Wealth Investment Services, you will handle end‑to‑end brokerage account servicing and trading requests for high‑net‑worth clients in a contact‑center setting, serving domestic and international clients who make investment decisions on their own.

• Serve as the primary point of contact in providing a world‑class experience for HNW and affluent clients with self‑directed investment relationships with Citi
• Identify, build and deepen relationships to gain incremental wallet share of the HNW/Ultra HNW and Affluent segment through superior customer experience
• Provide quarterly value‑added engagement with clients—high touch, remote, consistent communication, access to virtual seminars, etc.
• Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Wealth Solutions Advisors, Small Business Partners, Relationship Manager, etc.)
• Anticipate the complex financial needs of the client and educate on solutions available at Citi through a wide range of products, services and tools
• Assist self‑directed retail clients with placing unsolicited trades for stocks, mutual funds, ETFs, brokerage CDs, treasuries, and other fixed‑income products. Trades may include more complex investing solutions such as margin and options
• Complete account maintenance requests and other service inquiries while ensuring KYC/AML and other compliance norms are adhered to
• Resolve customer complaints according to FINRA policy while promoting utmost customer satisfaction
• Manage client follow‑up and collaborate with various departments to resolve client issues, fulfill business needs, and achieve client satisfaction goals
• Provide guidance to clients regarding asset movement (ACATS), forms processing, account conversions, rollovers and more
• Utilize various web‑based systems including Salesforce, Docu Sign, Lexis Nexus, and more

• 5‑8 years of experience, preferred to have 3 years of investment industry experience
• A coachable mindset, willing to grow and improve professionally and contribute to overall team success
• Ability to retain knowledge and support a wide array of products and services
• Ability to work independently as well as in a team setting
• Experience in a proactive, successful sales and service role in the financial services industry
• Takes ownership of effort, performance, and making a positive team impact
• Must be a self‑starter, problem solver and goal‑oriented team player able to work without direction
• Strong understanding of investment account products and services
• Series7 & 63 (required);
  Series
  66 (preferred)

• Bachelor's/University degree or equivalent experience

In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental and vision coverage, 401(k), life, accident and disability insurance, and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Jacksonville, Florida, United States

Full time

$96,960.00 – $

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.