Commercial Client Specialist

Location:

This position can be located in Orlando, FL, Jacksonville, FL or Atlanta, GA

JOB SUMMARY:

The Commercial Client Specialist is responsible for leading the onboarding of complex commercial deposit relationships referred by Community/Commercial Banking partners. This role serves as the point of contact for onboarding, coordinating the collection and validation of required documentation, analyzing complex ownership structures, and partnering with internal teams to ensure compliance with Know Your Customer and BSA AML requirements. The role delivers a high quality, efficient onboarding experience for commercial clients.

Will serve as a catalyst to accelerate achievement of client business goals by ensuring Commercial/Community Bankers, clients and business partners are connected through arranged meetings, coordinating events, business development planning and scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Commercial Client Servicing / Onboarding

* Lead onboarding process for complex commercial deposit relationships

* Coordinate the collection and review of required documentation, including entity formation documents, signer authority, and beneficial ownership details

* Serves as a strategic coordinator for complex customers allowing bankers to grow, manage, and retain commercial client relationships

* Broad support across lending, deposits, servicing, reporting, and banker enablement

* Ensure onboarding packages are complete, accurate, and prepared for account setup and booking in accordance with bank standards

* Provide customer training and onboarding support

* Manage timelines and proactively resolve documentation gaps to reduce rework and delays

* Maintain clear status updates and documentation of decisions, approvals, and outstanding items throughout the onboarding process

* Analyze and document complex ownership structures, including layered ownership and multiple controlling parties

* Explain onboarding requirements in a clear and practical way to support a smooth client experience

* Accurately capture beneficial ownership and controlling person information in alignment with policy requirements

* Apply strong working knowledge of Know Your Customer and BSA AML requirements in the context of complex commercial onboarding

* Serve as an onboarding contact for complex commercial clients, setting clear expectations and providing consistent, professional communication

* Explain onboarding requirements in a clear and practical way to support a smooth client experience

* Coordinate client communications with the Relationship Manager as appropriate to maintain alignment and reduce friction

Relationship Building

* Exhibit consistent relationship building including, but not limited to:

* Prepare for various customer interactions

* Build rapport

* Confidently and proficiently explain Seacoast Bank products and services to customers internally and externally, as appropriate

* Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.

* Quickly seek out appropriate partners in more complex financial matters.

* Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

* Participate in community, charitable or civic events.

* Exhibit strong work ethics and teamwork, collaborating with other associates within the Commercial Bank and Community Bank to develop trusting and cooperative working relationships.

* Identify potential cross sell needs during onboarding conversations and route opportunities to appropriate One Team Partner when appropriate

* Build proficiencies with Treasury Management solutions and business lending needs.

* Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes

* Work collaboratively with leadership team to meet the needs of customers.

Operations

* Open and process accounts, perform account maintenance, adhering to the banks current policies and procedures, to include AML/BSA requirements.

* Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and…