Representative, BPS Derivatives Operations

FIS Managed Service Operations Analyst

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know:
Are you FIS?

Location:

Jacksonville - Hybrid (three days in-office, two days virtual)

About the Team:
We are a global operations team dedicated to delivering industry-leading cleared derivative services to premier investment banks and financial institutions. Our core services include:

• Trade clearance and allocation
• Reconciliation processes
• Trade break resolution
• Exchange funding and client margining
• Brokerage management
• Static data oversight and trade lifecycle management

What You'll Be Doing:
As a Managed Service Operations Analyst, you play a key role in enhancing the quality and efficiency of our daily operations, strengthening our control environment, and elevating the client experience. We foster a culture that embraces continuous improvement and encourages a proactive, solutions-oriented mindset.

• Collaborate with derivative exchanges, clearing brokers, and FIS teams to support the full trade lifecycle - from post-trade execution to final settlement. This often includes the monitoring of notices, trades, assignments, deliveries, interest, exchanges, and other lifecycle events.
• Build and maintain strong relationships with internal stakeholders and external clients.
• Partner with client oversight teams, control groups, trading desks, and client service teams to ensure seamless service delivery.
• Execute contractual obligations in alignment with Standard Operating Procedures (SOPs), Risk & Control Frameworks, and Service Level Agreements (SLAs).
• May coordinate and communicate technical issues with client services, trade management, IT, business change, and external clients to ensure trade flows are strategically robust in accordance with exchange regulations.
• May oversee a functional group in day-to-day activities and responsibilities as well as assist in planning and strategy, representing FIS' Capital Markets Segment to internal and external audiences.
• May navigate complex and relevant challenges within the derivatives trading, middle-office, and post-trade spaces, by continuously analyzing and seeking solutions for clients' dynamic needs.

What You Bring:

• Flexibility to work 12pm-8pm (EST) up to 50% of the time.
• Ability to process and clear trades, perform reconciliations, and manage trade allocations.
• Strong troubleshooting, critical thinking, customer service, and communication skills with proven ability to support and build client relationships.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Capable of working effectively in a high-pressure, fast paced environment.
• Effective team player with team-oriented mindset around success and eagerness to learn and grow within a back-office environment focused on globally traded futures.

Added Bonus If You Have:

• Associate's or bachelor's degree in business management, finance, related field or the equivalent combination of education, training, and work experience.
• Understanding of cleared derivative products and futures trading operations, with experience around regulatory requirements, client margining, and trade allocations.
• Working knowledge of FIS and finance industry standard applications (e.g. GMI, FIS CD, Clear Vision).

What We Offer You:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits