Supervisor AR Billing Cash App– Invoice to Cash

HOW YOU WILL MAKE AN IMPACT
Billing, Credits & AR Operations

• Monitor and evaluate the performance of billing and credits cycle AR operations, ensuring month-end close is executed accurately and timely, in alignment with established policies and compliance standards
• Maintain general knowledge of Credits and Rebill processes, ensuring all revenue and cost is properly accounted for
• Calculate complex credit memos and reconcile any differences; post credit memos within the ERP system
• Conduct research, as needed, to resolve invoice and credit memo disputes
• Work with appropriate staff to ensure orders are correct to capture accurate billing details
• Complete monthly balancing within ERP system
• Collaborate with multiple departments to resolve billing disputes

• Post, balance, and accurately reconcile all cash transactions on a daily, weekly, and monthly basis
• Post and balance credit card payments and reconciliations
• Initiate payment journal entries in Oracle
• Prepare and maintain daily/monthly cash receipts spreadsheet
• Maintain customer check posting requirements for unique customer specifics
• Work across multiple Fanatics divisions to organize, apply, and reconcile incoming cash
• Work directly with the bank (lockbox) to identify any issues with daily transmissions
• Maintain departmental cash application processes and instruction manuals

• Manage both WHL and non-WHL email inboxes, as well as the Cash Application inbox, to ensure all inquiries are handled in a timely manner
• Work with Finance team to assist in any monthly, quarterly, and yearly balancing
• Be a team player with a positive attitude, working with all touch points of the business — including credit department associates and external customers — to accomplish common goals
• Provide guidance and review work prepared by other staff within Invoice to Cash

• Identify opportunities for process improvements and support automation initiatives, including bringing insights and ideas to improve efficiency and effectiveness of the business and enterprise-wide finance transformation initiatives
• Lead and contribute to special projects and system enhancements as assigned; deeply involved in systems integration initiatives across ERP platforms, ensuring proper testing
• Lead Invoice to Cash end-to-end billing cycle for the monthly, quarterly, and annual close processes
• Maintain organized records; able to meet deadlines and perform under pressure

• Support internal and external audits, maintaining the internal control environment to the highest standards of compliance and integrity
• Maintain departmental records to supply backup as requested; work directly with auditors as needed

• Bachelor's degree in Accounting, Finance, or related field preferred
• 8+ years of AR and cash application experience accepted in lieu of a bachelor's degree (High School Diploma)
• 5+ years of billing and AR experience with strong understanding of AR concepts
• 3+ years of AR and cash application experience (with Bachelor's Degree)
• Experience in finance operations, accounts receivables, order processing, and global Invoice to Cash (I2C) processes
• Broad accounting knowledge regarding how cash applications and debit/credit memos affect customer accounts; ability to book journal entries
• Strong Excel skills; proficiency in spreadsheets, Word, Outlook, and other general computer applications
• Experience with Oracle EBS or similar ERP platforms
• Ability to learn and process data on multiple systems
• Self-motivated with strong time management skills to handle a high volume of incoming receivables
• Effective oral and written communication skills
• Aptitude for logical thinking, attention to detail, and creative problem-solving to identify departmental improvement opportunities
• May require overtime during month-end closing and other peak times