Relationship Support Associate; Jacksonville Market

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part‑time employees. Part‑time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union’s family of employees.

• Process daily banking transactions and account requests for priority members maintaining program minimums.
• Complete wire transfers, stop payments, and other specialized transactions following established protocols.
• Respond to routine member inquiries via phone, email, and secure messaging platforms in a timely and professional manner.
• Resolve complex member issues and service escalations in a timely and professional manner.
• Develop and maintain an in-depth knowledge of VyStar products and services, as well as competitive products and services.
• Maintain accurate member records and documentation in compliance with regulatory requirements and credit union policies.
• Assist with account and loan fulfillment, confirming complete and accurate documentation.
• Monitor service requests and follow‑up on pending items to ensure timely resolution and seamless processing.
• Coordinate with internal departments including operations, compliance, fraud, and technology to resolve member issues.
• Support Relationship Managers with research, data analysis, and preparation of member documents as requested.
• Schedule and coordinate member meetings, partner reviews, and appointments for Relationship Managers.
• Handle sensitive and confidential member information with appropriate discretion and security measures.
• Participate in team meetings and contribute ideas for improving member service delivery and increasing sales opportunities through cross‑selling opportunities and referrals.
• Embody a strong member experience culture, being present with every member and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Develop strong partnerships with branch teammates and line of business partners.
• Ensure compliance with operational, risk, security and audit procedures and policies including appropriate documentation of member interactions.
• Perform other duties and responsibilities as assigned.

• Education: High School Diploma or GED is required. Bachelor’s degree preferred.
• Certifications: NMLS is required or ability to obtain within twelve months of start date. Notary is required or ability to obtain within twelve months of start date. SIE (Securities Industry Essentials) preferred. Valid driver’s license and ability to travel as needed.
• Experience: Minimum 2‑3 years of experience in banking operations, customer service, or financial services. Prior experience in a priority banking environment preferred. Demonstrated experience influencing business partners and navigating successfully within the organization.

• Thorough understanding of banking operations, products, and services.
• Advanced understanding of investment and credit solutions.
• Understanding of sales and service processes with members, including tele‑consulting and problem resolution.
• Outstanding service skills with commitment to exceeding member expectations.
• Excellent written and verbal communication skills with professional demeanor.
• High attention to detail and accuracy in transaction processing and documentation.
• Excellent time‑management skills to meet deadlines and service level agreements.
• Proficiency in problem‑solving and ability to exercise sound judgment.
• Ability to handle confidential information with discretion and maintain member privacy.
• Cultural competency and ability to serve diverse populations.
• Ability to work collaboratively as part of a team while also functioning independently.
• Provides risk management to meet member needs while protecting credit union assets and reputation.
• Understanding of banking regulations including BSA/AML, KYC, and privacy requirements.
• Ongoing commitment to personal growth and development.
• Proficiency with banking platforms and CRM systems.
• Working knowledge of PCs (Windows and…