Manager, Accounts Receivable - Billing, Cash App Credit

How you make an impact

• Oversee daily activities for billing, cash application, credit, and collections to meet service level agreements (SLAs) and key performance indicators (KPIs).
• Prepare and review weekly and monthly AR reports and dispute summaries for management.
• Manage month-end and quarter-end AR closing processes and ensure compliance with SOX controls.
• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, Oracle Fusion system enhancements, integration, and implementation.
• Assist with internal and external audit requests.
• Collaborate with Sales, Credit, and Legal teams to resolve credit issues and customer disputes promptly.
• Research, analyze, and resolve customer deductions, including shortage claims, pricing discrepancies, and contractual allowances.
• Maintain accurate process documentation and ensure updates are implemented timely.
• Provide training and guidance to team members and ensure adequate coverage for critical tasks.
• Build relationships with key company customers and internal departments, including Sales, Finance and Customer Service to ensure timely resolution of customer issues.
• Contribute to process improvement initiatives and system enhancements.
• Hire, mentor, and develop team members.

• Bachelor’s Degree with 4+ years of invoice-to-cash experience; large organization experience preferred.
• ERP system experience (SAP/Oracle/Workday/D365) strongly preferred.
• 2+ years of experience supervising or leading an AR or Finance team.
• Ability to build solid working relationships with both internal and external customers at all levels.
• Proficiency in Excel, including LOOKUP functions and Pivot Tables.
• Ability to prioritize workload and meet deadlines in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Effective communication skills with internal and external stakeholders.
• Ability to foster a positive, customer‑focused team culture.