Client Services Associate, Debt Capital Markets

Client Services Associate, Debt Capital Markets

Location:

Jacksonville, Florida

Work Type:
Hybrid Working

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring. GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counter parties to achieve successful outcomes on their transactions. The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice.

GLAS has a blue‑chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.

• Manage and process all operational aspects of Debt Capital Markets transactions, including:
  • Interest and principal payments (P&I)
  • Redemptions, maturities, and corporate actions
  • PIK interest processing and non‑pro‑rata events
  • DWAC approvals and transfers
• Review transaction documentation to ensure accurate setup and ongoing servicing.
• Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).

• Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.
• Manage cash flows related to bond payments, including coordination with custodians and clearing systems.
• Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.

• Act as a day‑to‑day operational contact for issuers, investors, and counter parties on assigned transactions.
• Respond to client and internal inquiries in a timely and professional manner.
• Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing.

• Adhere to internal control frameworks, including maker/checker requirements and documented procedures.
• Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.
• Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.
• Support audit confirmations and regulatory requests related to DCM transactions.

• Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.
• Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.
• Maintain accurate records and documentation in line with GLAS policies and procedures.

• Experience working in financial services operations, preferably within bond agency, debt capital markets, or securities operations.
• Proven ability to manage multiple deadlines with a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to interpret legal and transaction documentation.
• Comfortable working in a controlled environment with defined procedures and escalation protocols.

• Prior experience with DTC/FAST, DWAC processing, or bond corporate actions.
• Experience using agency systems such as Transtar, Solvas, or similar platforms.
• Familiarity with cash and position reconciliations.
• Degree in Finance, Business, Economics, or a related field.

• Highly detail‑oriented and well organized.
• Proactive, accountable, and comfortable taking ownership of assigned transactions.
• Able to adapt to changing priorities in a growing and evolving business.
• Professional demeanor with the ability to represent GLAS to clients and market participants.

• Base salary bonus
• Hybrid working
• Long service award
• Employee Assistance Program (EAP)
• Career development and study support
• Good holiday entitlement