Business Operations Analyst- Loan Sales

Operations Analyst – Loan Sales

As an Operations Analyst‑Loan Sales in Home Lending, you will be responsible for allocating and delivering mortgage‑backed securities (MBS), ensuring compliance with investor and regulatory requirements and supporting complex operational loan sales and analytical tasks focused on investor related loan edit problem solving. You will drive end‑to‑end loan quality, recommend operational re‑engineering opportunities, and lead automation initiatives to streamline salability processes.

• Control tasks for loan sales operations including end‑to‑end pooling, allocation, defect identification/remediation, and oversight.
• Comprehend investor data requirements and accurately cure related loan quality edits efficiently.
• Develop and understand automation solutions for internal operational workflows and build tools that optimize and reduce manual processes.
• Lead citizen development initiatives to benefit streamlined salability processes.
• Create reporting, interpret results, and convey them in a concise, straight‑forward, and professional manner for all levels of operational staff from supervisors to senior level management.
• Spearhead projects and tasks by ensuring timely completion and articulating any issues and risks to management.
• Ensure data integrity through automated extraction, translation, processing, analysis, and reporting.

• Analytical: independently solve problems with logical rigor while synthesizing data to identify trends and project outcomes.
• Organized: prioritize multiple projects and responsibilities with accuracy, attention to detail, and minimal supervision under tight deadlines.
• Decisive: respond quickly under pressure while leading projects, prioritizing work, meeting deadlines, and escalating issues appropriately.
• Expert‑level proficiency in PowerPoint and Excel, with working knowledge of Alteryx, UiPath, Xceptor, or Tableau.
• Influential: strong written and verbal communication skills to collaborate across diverse, cross‑functional teams and build stakeholder relationships.
• Executive‑ready: create presentations for all management levels and produce complex reports with clear, compelling key messages.
• Accountable: partner with audit, compliance, and regulatory teams to operate per procedures and manage risks and controls effectively.

• Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Business Administration, or Computer Science.
• 3–5 years of experience in Mortgage Banking.
• Knowledgeable and familiar with mortgage operating systems including Black Knight, FHLMC Loan Selling Advisor, FNMA Loan Delivery, and GNMA SFPDM.

We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.