Member Service Specialist

Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade.

Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.

Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.

Role:

Assist members and potential members with their Credit Union needs; provide expertise in services such asIRAs, certificates of deposit, electronic funds transfer, home banking, etc. Explain services, set up new accounts,assist members with their consumer lending needs, and respond to problems. Assist members with their financial transactions involving receiving and disbursing cash and other negotiable instruments. This position has workhours that may vary during heavy vacation coverage times.

The position requires travel/work at various FFCUoffices which requires flexibility in scheduling of time and location.

Essential Functions & Responsibilities:

Receive and process member financial transactions, including deposits, withdrawals and loan payments; sell money orders and transfer amounts from member accounts as directed.

Assist members and potential members with opening and closing accounts, answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations.

Explain loan programs to members and recommends loan options. Process loan applications and forward to loan officer for decision. Prepare and/or review all loan documents for completeness and accuracy. Disburse approved loans in a timely manner.

Identify cross-sell opportunities and cross-sell services to members.

Responsible for compliance with Credit Union policies including the Bank Secrecy Act and Customer Identification Program.

Perform other related duties as assigned.

Performance Measurements:
1. Adhere to the Credit Union Service Standards in all interactions both internal and external as well as employing CML (Creating Member Loyalty) skills.
2. Follow policy and procedures in order to avoid monetary outages. Any outages that may occur pertaining toteller, vault or credit union transactions must be maintained within guidelines.
3. Cross-sell new products or services to members they assist.
4. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area toinclude Branch and Call Center operations.
5. Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System and Registry (NMLS).6. Qualify and obtain a Credit Life and Disability License.
7. Serve in the capacity of a Floater in various branches and locations within the assigned geographic area toinclude Branch and Call Center operations.

Knowledge and

Skills:

Experience Three years to five years of similar or related experience.

Education A high school education or GED.Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization forthe purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion,requiring diplomacy and tact in communication.

Other Skills Working knowledge of regulations relating to all Credit Union deposit products (Reg E,Reg CC, Reg D, Truth-in-Savings Act).Must have good communication and organizational skills and computer knowledge.

Physical Requirements This is sedentary work which requires the following physical activities: bending, stooping,kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking,hearing and visual acuity. Specific vision abilities required for this job include close vision,distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. As required or requested, may exert up to 25 pounds of force occasionally and/or anegligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Work Environment Generally inside work with occasional exposure to weather conditions.

This

Job Description is not a complete statement of all duties and responsibilities comprising the position.
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