Fraud Ops Analyst

The Intmd Associate Fraud Ops Analyst assists in developing, implementing, and maintaining an effective fraud prevention program for the International Private Bank (IPB) organization. This role leverages strong operational expertise, supported by data analysis and reporting capabilities, to proactively identify, mitigate, and respond to fraud risks, ensuring the safeguarding of Citigroup, its clients, and assets.

• Review and confirm fraud alerts received by CBNA for IPB U.S. clients related to CBOL wires, suspicious activity, and escalated cases.
• Monitor accounts with cash withdrawals exceeding a threshold or showing unusual patterns.
• Check and confirm legitimacy of checks that trigger alerting parameters.
• Review fraud‑related cases opened by the business to the fraud unit regarding failed IDs and suspicious activity.
• Review and confirm all changes to clients from high‑risk countries (second‑day review).
• Assist the Fraud Prevention Unit manager with projects and initiatives, using data‑driven insights.
• Provide updates and communicate key initiatives to senior management with comprehensive reporting.
• Identify emerging risks and propose mitigating controls, using data analysis to predict fraud issues.
• Attend meetings and conference calls as required, serving as a subject‑matter expert for the team.
• Review goals, financial targets, strategies, metrics, and reporting, contributing to their development and analysis.
• Develop diagnostics capabilities to predict and address fraud issues, informed by robust data analysis.
• Analyze loss data to identify fraud trends and develop project plans to reverse trends and reduce losses, utilizing data tools.
• Search for root causes of fraud and develop programs to close gaps, requiring in-depth data investigation.
• Perform capacity planning and contribute to achieving fraud unit team goals.
• Interact with managers, internal departments, and external clients to resolve complex issues, using data to support findings.
• Appropriately assess risk in business decisions, demonstrating care for the firm's reputation, compliance with laws, and transparency in reporting control issues.
• Investigate data anomalies within fraud data sources to ensure accuracy and integrity, supporting reviews and reporting.
• Assist in developing and maintaining operational reports and dashboards for timely fraud prevention insights.
• Use basic SQL queries and data analysis tools to extract and manipulate data for investigations and reporting.
• Identify opportunities for process automation within operational fraud prevention tasks to enhance efficiency.
• Collaborate with cross‑functional teams to improve data flow and reporting capabilities.

• 2–5 years of related experience (minimum two years); banking or fraud prevention experience preferred.
• Strong leadership and analytical skills.
• Flexibility and ability to manage change, with attention to detail.
• Excellent communication and presentation skills.
• Team‑oriented, positive attitude.
• Intermediate Microsoft Office (Word, PowerPoint, Outlook).
• Advanced Microsoft Excel, preferably with pivot tables.
• Basic experience with Business Intelligence tools (Tableau Desktop/Server) is a plus.
• Exposure to SQL for data querying and extraction is highly beneficial.
• Basic understanding of scripting languages (Python) or workflow automation tools (KNIME) is a plus.
• Awareness of AI/ML concepts in the context of data analysis and fraud detection is an asset.

• Exposure to fraud analytics, risk management, or regulatory reporting.
• Experience with Tableau Prep, Python, KNIME, or Big Data tools.
• Understanding of database design and query optimization.
• Familiarity with enterprise reporting environments.
• Experience working on analytics or reporting projects.

Primary

Location:

Jacksonville, Florida, United States.
Full‑time Salary Range: $56,020.00 – $78,180.00 per year.

Additional offerings may include discretionary and formulaic incentive and retention awards. Competitive employee benefits include medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Paid time off includes planned vacation, unplanned sick leave, and paid holidays.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

For persons with a disability, reasonable accommodation is available to use our search tools and/or apply for a career opportunity. View Citi’s EEO Policy Statement and the Know Your Rights poster.