Manager Merchant Risk

Overview

The Merchant Risk Manager is a key member of Paysafe’s Risk team, responsible for overseeing fraud and risk monitoring activities across our operations. This role requires a solid understanding of fraud, financial crime, chargebacks, and payments, along with proven experience leading high‑performing teams. You will take ownership of daily monitoring processes, manage team performance, and foster a culture of excellence and accountability.

As the first line of escalation for your team, you will be responsible for making informed decisions on cases within your sign‑off authority. You will report to the Director of Risk and collaborate closely to optimize processes and drive operational improvements.

• Oversee the day‑to‑day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
• Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
• Monitor team performance closely to ensure alignment with annual risk objectives.
• Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
• Educate merchants on proper card acceptance procedures and fraud prevention best practices.
• Support cross‑functional projects and training initiatives as needed.
• Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
• Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
• Drive team performance and accountability, ensuring high‑quality output and adherence to risk protocols.
• Review and approve escalated cases within delegated authority.

• Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree.
• Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk).
• Five plus (5+) years’ experience in risk, KYC, fraud, underwriting or financial crime in Payments.
• Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable.
• Strong organizational and analytical skills.
• Ability and willingness to take escalated cases and/or merchant calls when required.
• A solid sense of ownership and accountability.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong attention to detail and ability to make real‑time, informed decisions.
• Ability to work in a team‑driven environment yet work independently to complete daily expectations and deadlines.

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.