Data Entry Associate

Responsibilities

• Communicate with parties to the transaction to update them on loan status
• Review loan applications and supporting documentation for completeness and accuracy.
• Evaluate credit worthiness by processing loan applications and documentation.
• Ensure that all required documents are collected and properly organized.
• Operate in accordance with all laws and regulations to meet lending compliance guidelines
• Fully cross‑trained with Originations Indexing Department to assist with assignments when volume requires assistance
• Handle overflow call volume from Originations Customer Care Department
• Serve as a point of contact for borrowers, loan officers, and underwriters.
• Consistently represent the company in a positive and professional manner.
• Communicate with applicants to request additional information or clarify documentation.
• Ensure credit denials are processed and sent in a timely manor
• Provide consistent updates to management team regarding assignment statuses
• Assorted other duties as requested by management

• 1-2 years’ customer service in the finance/mortgage industry
• Proven experience in mortgage processing or a related field is advantageous.
• In-depth knowledge of loan origination processes and procedures
• Encompass (preferred)
• MS Office:
  Excel, Word, Outlook
• Able to navigate across network
• Windows PC proficient
• Physical Demand:
  Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.