Senior Loan Counselor

Responsibilities

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure
• Ensure strict adherence to federal, state, investor, and insurer requirements governing collections
• Collaborate with internal departments and external partners to maximize collection efforts
• Maintain accurate and compliant servicing system records
• Conduct outbound calls using both manual dialing and automated dialer systems
• Provide backup support to team members during high volume periods

• High school diploma (or equivalent) required
• Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred
• Previous experience in collections, and related default loan servicing preferred
• Experience with call center systems, auto dialers, and telephony platforms is advantageous
• Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred
• Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required
• Strong typing and data entry skills