Senior Operations & Supplier Testing Analyst

The Role

Senior Operations and Supplier Tester resides within the 1st Line of Defense (1

LOD) Operations and Supplier Testing team. The role supports risk management of 1

LOD Operations, performing transactional and supplier oversight testing across Big Business Banking operations and processes. Initially focused on wire operations, transaction servicing, and payment‑related activities, it will expand to broader Business Banking products and operational control environments.

• Ensure operations and key suppliers maintain a sustainable and effective end‑to‑end control environment by identifying gaps and weaknesses during testing.
• Support testing activities across Big Business Banking areas such as commercial deposits, treasury/payment operations, servicing activities, lending operations, and related operational processes.
• Document and perform complex and high‑risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective.
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed.
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established time frames.
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions.
• Assist the Testing Manager in building new test scripts for previously untested areas and augmenting existing scripts to broaden scope while aligning with regulatory requirements, policies, and business processes.
• Make principle‑based scoring and risk decisions grounded in policy intent, evidence, and data.
• Partner with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions.
• Communicate findings and risk implications to cross‑functional stakeholders.
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross‑functional stakeholders to clarify expectations.
• Support the Testing Manager in monitoring changes to procedures, policies, and regulatory requirements to assess their impact on the testing scope and related test scripts.
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively.
• Prioritize competing responsibilities based on workload and demands.
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology.
• Provide real‑time feedback, reinforcing best practices and elevating testing quality.
• Serve as a subject‑matter resource to testing analysts by providing guidance on scenario interpretation, sample methodology, and evaluation.
• Support a culture of accountability, continuous learning, and improvement within the testing team.
• Train analysts on newly designed or revised tests.
• Serve as a subject‑matter expert on complex processes, regulatory frameworks, and testing approaches.
• Mentor analysts to build critical thinking, problem‑solving, and communication skills under managerial guidance.
• Undertake ad‑hoc duties as needed to support the Operations and 1
  
  LOD Risk department.

• 5+ years of relevant experience in audit, compliance testing, or other control/transactional reviews.
• Experience in banking and/or fintech with knowledge of Big Business Banking products, operational processes, and regulatory requirements across areas such as commercial deposits, treasury/payment operations, transaction servicing, wire operations, and lending products.
• Ability to apply testing methodology, regulatory knowledge, and risk and control frameworks to evaluate complex scenarios and inform testing conclusions.
• Strategic thinker who can partner with the Testing Manager to build, expand, and improve existing testing scripts and processes.
• Strong organizational skills, able to balance multiple critical priorities simultaneously and meet close deadlines with a high degree of accuracy and detail.
• Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data to…