Collector, Finance & Banking

Responsibilities

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post‑dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

• High School diploma or equivalent
• Solid PC skills
• Analytical and problem‑solving skills and attention to detail
• Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
• Knowledge of Billing and Collections procedures
• Must be goal oriented
• At least 1 year of telephone customer contact experience
• Ability to present a professional image to customers, coworkers and external contacts
• Excellent verbal and written skills to communicate and negotiate with parties
• Ability to prioritize multiple tasks and work well under deadlines
• Knowledge of federal regulations and the Fair Debt Collection Practices Act
• Patience and ability to manage stress
• MSP experience is a plus