Associate Operational Exam & Business Support Analyst (SMB

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We are seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational integrity and regulatory compliance of third‑party vendors within the Small Business Lending unit. This role focuses on the execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing, and collections—align with SoFi’s internal policies and external regulatory requirements.

• Process Integrity and Resilience: You will execute consistent monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of supporting long‑term operational resilience.
• Risk Mitigation and Compliance: Working closely with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer acquisition and servicing to ensure alignment with internal policies and regulatory requirements.
• Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you will analyze vendor-level performance metrics to proactively identify operational friction, failure points, and critical control gaps.
• Governance and Reporting Support: You will support the maintenance of the vendor governance model by updating performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance reviews.
• Audit and Remediation Management: You will play a key role in preparing for audits and regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance standards are met.
• Strategic Cross-Functional Alignment: You will partner with the Vendor Manager - SMB to ensure that all third‑party operations remain strictly aligned with the evolving business strategy and internal operational controls.

• Experience: 3+ years in operations, program management, or lending operations (Fin Tech or banking background preferred).
• Technical
  
  Skills:
  
  Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides for management-level reporting.
• Analytical Rigor: Strong ability to translate complex performance metrics into actionable business insights and risk assessments.
• Communication: Effective verbal and written communication skills for collaborating across highly cross‑functional teams.
• Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to management. Experience supporting audits, regulatory exams, or CAP remediation projects.
• Regulatory Knowledge: Familiarity with risk frameworks, compliance expectations, and operational controls within a regulated financial environment.
• Nice to have: Experience in Small Business lending, servicing, or card operations

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender…